StagCard Cardholder Agreement

The StagCard is intended to be used the entire time an individual is associated with �Ӱ�ԭ�� University. It is not necessary to obtain a new card each semester or academic year. In order to receive a new StagCard, an individual must present a valid form of government-issued photo identification (driver's license, passport, or other government issued ID) at the time of application. The StagCard must be carried at all times while on campus and must be presented to University officials upon request. The card is the property of �Ӱ�ԭ�� University and is non-transferable. It must be presented to make a purchase or transaction and shall be the only means of accessing the cardholder's accounts.

Lost or stolen StagCards must be reported immediately to safeguard the access and account privileges contained therein. Report lost or stolen cards to the StagCard Office during business hours; outside of regular business hours, lost or stolen cards can be reported to the University's Department of Public Safety or to www.stagcardonline.com 24 hours a day, 7 days a week.

Once a card is reported lost or stolen, it is deactivated and can no longer be used. Once a new StagCard has been issued, the old StagCard will be invalid, and, if found, cannot be reactivated. There is a $25 replacement fee for lost cards. If a card is stolen, the individual must provide official documentation of the theft (police report or Public Safety report) to receive a replacement card at no cost.

If a StagCard is lost or stolen, the cardholder is liable for all transactions until the card is reported lost or stolen to the StagCard Office (during normal business hours), Public Safety (24 hours a day), the eAccounts app, or the online card office at www.stagcardonline.com (24 hours a day). Once reported as lost or stolen, the card will be deactivated. To reactivate a card that is found, the cardholder may do so in person at the StagCard Office, via the online card office, or the eAccounts app. An individual can hold only one valid StagCard at any one time.

The University will disclose information to third parties only when required to comply with subpoenas, court orders, or other applicable legal agreements or if the account holder gives permission through a written request.

The cardholder can request a receipt at the time of purchase if the point-of-sale terminal is equipped to provide a receipt. Some locations are not capable of providing receipts. The remaining balance in the StagBucks account should be displayed at every point-of-sale terminal each time an account is accessed. The StagCard Office can always provide a balance, and balances for the last seven days of activity are also available through the online card office at .

Under normal conditions, the cardholder will not be able to overdraw an account. If, under certain unusual circumstances an insufficient funds condition occurs, it is the responsibility of the cardholder to provide restitution. If the condition is not cleared, the insufficient funds amount will remain negative, and the account will be rendered unusable and/or the University may seek recovery from the cardholder.

The University will refund the cardholder's remaining StagBucks balance upon graduation or withdrawal/resignation from �Ӱ�ԭ�� University. Refunds will be generated automatically after the individual is officially separated from the University. All refunds will be issued less a $25 processing fee.

No interest or other earnings will be paid to the cardholder or credited by �Ӱ�ԭ�� University for funds held in StagBucks accounts. Funds are deposited at the cardholder's discretion. There is a $25 fee for returned checks. Once the account is activated by making a deposit, any balance on the account will carry over semester to semester, or year to year, as long as the individual remains enrolled at or employed by �Ӱ�ԭ�� University. No refunds will be made prior to graduation or withdrawal/resignation. StagBucks are different from "dining dollars" and funds cannot be transferred between these two accounts.

Students who select a meal plan with associated Dining Dollars have the pre-determined amount of Dining Dollars on a semester basis only. Therefore, any balance in the Dining Dollars account does not transfer or carry over from semester to semester, or year to year.

As soon as a cardholder believes that there is a discrepancy or would like information about a discrepancy, the cardholder should contact the StagCard Office immediately. The communication must include: (1) the cardholder's name and �Ӱ�ԭ�� ID number, (2) a description of the transaction in question and the discrepancy, and (3) the dollar amount of the transaction. The StagCard Office will inform the cardholder of the disposition of the matter within 10 business days after notification from the cardholder and will correct any error promptly. If the StagCard Office determines that there was no error, the cardholder will receive a written or verbal explanation for the determination. The cardholder may request copies of documentation used in the review.

The University reserves the right to charge a monthly service fee for a StagBucks account which has been inactive for a period of at least 12 months. Accounts inactive for 12 months or more may be closed and the account balance will become the property of �Ӱ�ԭ�� University.

The University reserves the right to establish daily limits on privileges to minimize misuse of funds on a lost or stolen card.

The University may change any term or part of this policy by sending a written or electronic notice to the cardholder at least 30 days before the change is to become effective. The use of the StagCard on or after the effective date of change means that the participant accepts and agrees to the change. The University may apply any such change to the outstanding balance of the StagBucks account on the effective date of the change of terms and to new charges after that date. The cardholder's use of their StagCard indicates acceptance of the terms of this cardholder agreement.

Over time, the cards can become worn, damaged, or unreadable. Cards damaged due to normal or reasonable wear and tear will be replaced at no cost to the cardholder. The StagCard Office reserves the right to assess the $25 replacement fee for replacement of a card damaged due to neglect, misuse, or improper care, at the office's determination and discretion.

�Ӱ�ԭ�� University is committed to the ongoing assessment and improvement of the services and resources it provides to both its undergraduate and graduate students. In order to meet this ongoing commitment, the Office of Institutional Research routinely gathers information from students covering a wide range of topics involving student life both within and outside the classroom. This information is collected by various methods including, but not limited to, surveys, interviews, and focus groups. Where applicable, research is done in coordination with �Ӱ�ԭ�� University's Institutional Review Board. On occasion, students may be required to participate in a survey process as a condition of their enrollment, but students will be under no obligation to answer any specific question that they do not want to answer. The results are used for research purposes only, and the responses of individuals are always strictly confidential. The information and feedback provided by students about their �Ӱ�ԭ�� experience are vital to the process that allows the University to modify and improve its services and offerings.

Students seeking a review of an action or decision pertaining to student life or other matters must follow this procedure. This procedure does not apply to grievances pertaining to academics, athletics, disabilities and temporary impairments, discrimination or harassment, student conduct violations, or Title IX which are subject to review under other University procedures. Before filing a grievance, the student must first take steps to resolve a complaint with the appropriate faculty member, office, staff member, or student. Attempts to resolve a complaint must be initiated and completed within 30 days of the complained of issue.

After attempts to resolve a complaint have been completed, students must submit grievances in writing to the dean of students or using this within 60 days of the complained of issue. If the grievance names the dean of students, the grievance will be referred to the vice president for student life.

Grievances shall include:

The student’s name, student identification number, and contact information, including email address
The name(s) of the respondent(s) or party(s) involved
The basis and rationale for the review, including the specific facts and/or policies supporting the student’s position (i.e. detailed description of the nature of the grievance and the actual harm suffered by the student)
A detailed description of attempts at informal resolution
A detailed description of the remedy and resolution desired by the student
Signature of the student
Date of complaint/grievance submission

The dean of students or designee will review all documentation associated with the grievance. The dean of students or designee may request additional documentation or information. The dean of students or designee may call upon the student who submitted the grievance or other individuals who may have relevant information. The dean of students or designee will provide the student who submitted the grievance with a written letter outlining the decision within 30 days of receipt of the grievance.

Appeals may be submitted by a student if the student believes a procedural error materially prejudiced the decision. The appeal must be submitted in writing to the vice president for student life within five business days of the delivery of the decision. The appeal must include any supporting documentation. The vice president for student life or designee will review the appeal. The student shall be advised in writing of the decision on the appeal within 14 business days. The decision of the vice president for student life or designee upon appeal is final.

The Department of Public Safety is charged to ensure the safety of the campus, minimize crime or other behavioral problems, and maintain an appropriate academic and residential environment. In doing so, Public Safety provides a wide array of services that go beyond the traditional or minimal roles of a security force. Public Safety is authorized to monitor, prevent, investigate, and report any violations of state or federal law and/or University regulations or community standards on campus.

�Ӱ�ԭ��'s campus is patrolled regularly by uniformed officers. In addition, the campus is monitored by a closed-circuit television/camera system. Cameras are located outside and inside many campus facilities, including residence halls and academic buildings. If necessary, the Director of Public Safety and Vice President for Student Life may authorize the use of plain-clothes officers for crime prevention or investigation. Such cases must be serious and warrant such action.

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